Privacy Policy

We are committed to respecting your privacy and keeping your information safe. Our easy to read privacy policy is printed below.

StairLifty only uses the personal data which you provide to provide you with a guide price and to allow stair lift companies to provide you with a quotation.

We may contact you via email, phone or SMS. When you use our quotation service to request a quote, you will then be contacted directly by stairlift companies.

We do not otherwise send your personal data to ANY third party at any time save where we are under a legal obligation to do so.

What personal data do we collect?

The personal data we collect is primarily that which you provide us in completing our quote form. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes.

How do we use your data to obtain your guide price and quote?

In order to provide our services to you we need to collect and process personal data about you and disclose that personal data to a number of third party stair lift companies. As previously indicated to you when you first gave us your data, by using our website you are consenting to our doing so. There is no statutory requirement on you to provide this personal data. However, this personal data is necessary to enable us to arrange to provide you with the quotations and services that you have requested. We only collect the personal data which we believe is necessary for us to arrange to provide these quotations and services. All personal data is held in strictest confidence and used only for the purposes of arranging the provision of the quotations and services you have requested, subject to certain exceptions as described in this privacy policy. 

How do I opt out?

You have the right, to require us to remove the data we hold about you. This is commonly known as “The Right to be Forgotten”.

To exercise this right please contact us as indicated below:


How do third party stair lift companies use your personal data?

We pass data to third party stair lift companies so that they may contact you directly to discuss your requirements and arrange a survey to help provide your quotation. Third Party stair lift companies will invariably collect additional data about you (for example where they survey or obtain information about your home) and should communicate their own data protection policy to you. Third party stair lift companies may also need to process data about you in order to consider potential or to fulfill actual contracts with you. We recommend that you read those policies. Those third parties may wish to send you marketing communications, so if you do not want those marketing communications you will need to opt out directly with those third party stair lift companies.

• Data Co-ordinator

To contact us for any reason, please do so using the following contact information:


What communications you will receive

Service Communications – After completing a quote online via our website, you agree that you will receive a series of initial emails from us. These emails will confirm you have used our website and which companies will provide quotations. We may also contact you by email, telephone or text. We also give details on our privacy policy and how we use your personal data. You cannot opt out of receiving these emails, telephone calls or texts, since we need to send you these communications in order to provide you with the information about the quotations and services you have requested
To opt out of receiving emails in respect of future services from us please contact us as below:

Future Services – As part of the services we provide, we may use your information to keep you informed by post, telephone, SMS, email or other electronic means such as via social and digital media about current and new products, services, offers and promotions which may be of interest to you. We do not share your personal data with any other third party other than as set out in this privacy policy. We may also ask you to complete a survey.

How long do you keep my personal data?

Unless there are exceptional legal reasons for keeping your data for longer, we do not keep your personal data on record for more than seven (7) years.

• Your Rights
The data protection legislation gives you a number of rights. These rights include:

• Right to data erasure which is explained under the heading “How do I opt out” above.
• Right to make a “subject access request”, which is a request for a copy of the data which we hold about you.
• Right of correction (or where appropriate erasure) of data which we hold about you where this is inaccurate.
• Right to data portability
• Right to withdraw your future consent to our processing your personal data.
• Right to contact and make enquiries of our data protection co-ordinator who can be contacted at:


Right to complain to the Office of the Information Commissioner.

Please be aware that if you exercise one of these rights, that in order to protect your privacy, we may require you to undergo some verification tests to ensure that we are dealing with you.

You have the right to be informed of the matters stated in this privacy policy.

We process your data to comply with the actual and possible contractual obligations which we owe to you and others. If you do not provide this data, it is possible that we will be unable properly to perform any contractual obligation we have to you.

Also, it is in in our legitimate interests to process your data in order that we can consider potential or fulfil actual contracts with you. These are the two legal bases upon which we collect, process and transfer your personal data as described in this privacy policy.

We do not make decisions using automated logic other than to match your postcode with suppliers in that postcode area. We do not send your data to countries outside the United Kingdom, except that we use Google and Facebook analytics, as indicated in the section headed “How else do we use your personal data” above. Your consent to our use of the data includes our permission to do so.

Use of Cookies

Stairlifty, our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We mean by Analytic Suppliers companies such as Google Analytics.
We mean by Advertising Providers companies such as Google, Facebook and Twitter.

What cookies are used on this Website?

The cookies we use on this website are broadly grouped into the following categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with the service you have requested.

We aim to use “essential” cookies only when necessary to enhance the functionality of our website. We do not store any personal information as a result of these cookies.

Third Party Analytics Suppliers – We use analytics cookies to help us understand how users engage with our website. An example of such a cookie is one that allows us to count the number of different people coming to our website or using a particular feature. We do not store any personal information as a result of these cookies.

Third Party Advertising Providers – In order to try and ensure that the adverts you see are more relevant to you Advertising Providers use cookies to collect information about the types of things that interest you. These advertisements are only shown if you are a subscriber to the services of Advertising Provides. We do not collect personal details using these cookies.

If you want to reject cookies we use from this website you will need to delete the cookies from your browser. Your browser should allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser.

Please be aware that disabling cookies may impact the functionality of this website.

Third party cookies:

You may have previously accepted cookies from Third Party Analytics Suppliers or Third Party Advertising Providers. If so, some of those cookies are stored on your machine by those Analytic Suppliers and they collect data when you use our website. We have no control over those cookies or how those Analytic Suppliers use them. They are used to allow those Analytic Suppliers to provide a service to us, for example analytics.